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Investor FAQ
 IVR
What is Google's mission? How did Google begin?

Google's mission is to organize the world's information and make it universally accessible and useful. The first step toward fulfilling that mission came when our founders, Larry Page and Sergey Brin, working out of a Stanford University dorm room, developed a new approach to online search that quickly spread to information seekers around the globe. Google is now widely recognized as the world's largest search engine -- a free service whose utility and ease of use have made it one of the world's best-known brands almost entirely through word of mouth from satisfied users.

What does Google do?

Google is a global technology leader focused on improving the ways people find and use information. We maintain the world's largest online index of websites and other content and, via our automated search technology, make this information freely available, nearly instantly, to anyone with an Internet connection. Google primarily generates revenue by delivering relevant, cost-effective online advertising. Businesses use our AdWords program to promote their products and services with targeted advertising. In addition, the thousands of third-party websites that comprise our Google network use our Google AdSense program to deliver relevant AdWords ads that generate revenue and enhance the user experience. For more information, please see our Company Overview at:http://www.google.com/intl/en/corporate/

Why are we so focused on our users?

We believe that the most effective, and ultimately the most profitable, way to accomplish our mission is to put the needs of our users first. We've found that a high-quality user experience leads to strong word-of-mouth promotion. Our dedication to our users is reflected in these three key company-wide commitments: We will do our best to provide the most relevant and useful search results possible, independent of financial incentives. Our search results will be objective and we will not accept payment for their inclusion or ranking. We will do our best to provide the most relevant and useful advertising. Ads should not be an annoying interruption. If any element on a search result page is influenced by payment to us, we will make this fact clear to our users. We will never stop working to improve our user experience, our search technology, and other areas of information organization. We believe that our user focus is the foundation of our success to date. We also believe that this focus is critical for the creation of long-term value. We do not intend to compromise our user focus for short-term economic gain. We recommend that you read Letters from Our Founders for more about Google's philosophy at:http://investor.google.com/founders_letter.html

How does Google make money? What is driving the company's growth?

Today, the majority of our revenue comes from advertising. Advertisers are increasingly turning to the Internet to market their products and services. Google AdWords, our auction-based advertising program, enables advertisers to deliver relevant ads targeted to search queries or web content to potential customers across Google sites and through the Google Network, which consists of content owners and websites. Our proprietary technology automatically matches ads to the content of the page on which they appear, and advertisers pay us either when a user clicks on one of its ads or based on the number of times their ads appear on the Google Network. We distribute our advertisers' AdWords ads for display on the Google Network through our AdSense program. We share most of the revenue generated from ads shown on a site of a Google Network member with that member. You can learn more about AdWords and AdSense at:http://www.google.com/intl/en/ads/

Who are our customers?

Our customers are the hundreds of thousands of advertisers, from small businesses targeting local customers to many of the world's largest global enterprises, who use Google AdWords to reach millions of users around the world.

Who are our partners?

Partnerships have been very important to Google's success throughout our history, and we take our partnerships very seriously. Our AdSense network consists of partners ranging from website publishers to the most popular search destinations, to whom we provide advertisements and with whom we share a majority of the revenue we receive from those ads. We also have relationships with partners who distribute our products and services to users all over the world. Other partners provide valuable content that allows us to bring even more content and information to our users.

What are our products?

Our product development philosophy is centered on rapid and continuous innovation, with frequent releases of early stage products that we seek to improve with every iteration. We often make products available early in their development stages by posting them on Google Labs, at test locations online or directly on Google.com. If our users find a product useful, we promote it to "beta" status for additional testing. Once we're satisfied that a product is of high quality and utility, we remove the beta label and make it a core Google product. Here are some examples of our products and services: Google Web Search Google Desktop Google AdWords Gmail Google AdSense Google Earth Google News Google Finance Google Maps Google Enterprise Here's a comprehensive list of all our products and services at:http://www.google.com/intl/en/options/

Who are the company's competitors?

We face competition in every aspect of our rapidly evolving business, particularly from other companies that seek to connect people with online information and provide them with relevant advertising. Currently we consider our primary competitors to be Microsoft and Yahoo.

Where is Google located?

Our headquarters is located in Mountain View, California, but we have offices all over the world, including offices in Australia, China, France, Germany, India, Ireland, Japan, and the United Kingdom.

How many employees does Google have?

As of September 30, 2008, we had 20,123 employees located around the world.

When was Google's initial public offering and at what price?

Our IPO was August 18, 2004 at a price of $85 per share.

How many shares of Google are outstanding?

Our shares outstanding can be found on Google Finance at: http://finance.google.com/finance?fstype=bi&cid=694653

On what exchange does Google trade and what is its ticker symbol?

Shares of our Class A common stock are listed on The Nasdaq National Market under the symbol GOOG. Our Class B stock is not publicly traded.

How can I invest in Google? Can I purchase Google stock directly from the company?

You can purchase stock in our company through a registered brokerage or stock purchase service provider of your choice. You cannot buy Google stock directly from the company.

When do I receive my certificate of ownership?

You will need to contact the broker from whom you purchased your shares.

What is a transfer agent, who is yours, and how do I contact them?

A transfer agent is a regulated organization that keeps track of stockholder records and information. To find out more, please contact our transfer agent: Computershare Trust Company, N.A. 250 Royall Street Canton, MA 02021 +1-866-298-8535 www.computershare.com

Does Google pay a cash dividend?

No, we have never declared or paid a cash dividend nor do we expect to pay any dividends in the foreseeable future.

When does Google report earnings?

We plan to announce our next quarterly earnings results on Thursday, October 16, 2008. Visit our Webcasts & Events page at: http://investor.google.com/webcast.html

How can I listen to the webcast for the earnings report?

Visit our Webcasts & Events page at: http://investor.google.com/webcast.html

I missed the earnings webcast. Can I listen to the archived session?

Yes! You're welcome to listen to any of our archived webcasts at: http://investor.google.com/webcast.html

When does Google's fiscal year end?

Our fiscal year ends on December 31. Our quarters end on March 31, June 30, September 30, and December 31.

When and where is the Google Annual Stockholders Meeting?

We held our Annual Meeting of Stockholders on Thursday, May 08, 2008. Additional information can be found in our 2008 Proxy Statement at: http://investor.google.com/documents/2008_google_proxy_statement.html

How can I attend the Annual Stockholders Meeting?

You can attend our Annual Stockholders Meeting ONLY if you are a Google stockholder. Additional information regarding attendance requirements is detailed in each year's annual proxy statement. For more information, visit our Annual Stockholders Meeting page at:http://investor.google.com/proxy.html

Where can I find all of Google's SEC filings?

You can access our filings through the SEC website at: http://www.sec.gov/ . You can also directly order selected Google filings at: http://investor.google.com/order.html

How can I download and view the quarterly and annual reports online?

You are welcome to download and view both quarterly and annual reports directly from our site at www.google.com

Can I request to receive all SEC filings, annual reports, and/or proxy statements electronically rather than through the mail? Can I vote my proxy online?

Yes, we like saving trees. Please sign up here for electronic enrollment and to vote your proxy online at: http://investor.google.com/proxy.html

Who is Google's Independent Accountant?

Ernst & Young LLP Palo Alto, CA

How do I contact Investor Relations?

If you can't find the information you're looking for on our website, please feel free to contact us here. Or write to us here: Google Inc. Attn: Investor Relations 1600 Amphitheatre Parkway Mountain View, CA 94043

 General Company Information
How does Google make money?

We make most of our money from the sale of advertising, which appears adjacent to our own search results and on sites maintained by a large network of publishers across the web who participate in our AdSense program. These ads, known as AdWords, are automatically matched to the content of the page on which they appear by our proprietary software. On Google properties, ads are always clearly identified as such and are physically separated from the algorithmically derived search results.

Google does not sell placement within our actual search results. We believe paid advertising can provide information as useful as search results, but that users should always be able to distinguish between the two.

When does Google's fiscal year end?

Our fiscal year ends with the calendar year. Our quarters end on March 31, June 30, September 30, and December 31.

How many employees do you have?

As of June 30, we had 2,292 employees located around the world, although most are at our Mountain View, California headquarters.

 Investor Information
When was Google's initial public offering, and at what price?

Our IPO was August 18, 2004 at a price of $85 per share.

Where is Google traded?

Shares of our Class A common stock are listed on The NASDAQ National Market under the symbol GOOG. Our Class B stock is not publicly traded.

How can I invest in Google?

You can purchase stock in our company through a brokerage or stock purchase service of your choice.

What is a transfer agent? And who is yours? How do I contact them?

A transfer agent is a regulated organization that keeps track of stockholder records and information. Contact these folks for information about your shares.

Equiserve
150 Royal Street
Canton, MA 02021
(866) 298-8535
http://www.equiserve.com/

Does Google pay a cash dividend?

No, we have never declared or paid a cash dividend nor do we expect to pay any dividends in the foreseeable future.

When does Google report earnings?

We plan to report our earnings during the third week of the month following the close of each quarter, except at year end, when we will take an extra week. Our next earnings release will be on October 21, 2004.

When is the Google Annual Shareholder's Meeting?

We haven't scheduled one yet, but it is likely that we will hold our first stockholder meeting in the spring of 2005. We'll post more details as the time approaches.

Does Google have a direct purchase plan?

No, we don’t. Shares of Google Class A common stock can be purchased through a broker or stock purchase service of your choice.

 Literature Requests
How can I receive financial literature from you?


My mail carrier will be pleased not to have to lug around your annual reports. Can I request that annual reports and proxy statements be sent to me electronically rather than through the mail?

Sure you can—we think saving trees is a good idea. Just let us know what information you would like and where we should send it. We will be happy to forward electronic copies of annual reports, proxy statements and proxy ballots to you as they become available. Please complete the form on the News & Events page to receive information via email.

 Investor Relations Contact
Who can I contact about specific investor relations issues?

If you can’t find the information you’re looking for on our website, email us here:
investors@google.com.

Or write to us here:
Investor Relations
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043